Privacy Policy for HP City Clean Ltd
Last updated: May 14, 2025
2. Data Controller
HP City Clean Ltd
Registered in England & Wales: 12345678
Address: Willoughby House, Barbican, London, EC2Y 8BL
Email: admin@hpcityclean.com
Telephone: 0207 256 2002
3. Personal Data We Collect
• Contact details: name, postal address, email address, telephone number
• Service details: property address, service preferences, scheduling information
• Payment information: bank account or card details (via our secure payment gateway)
• Communications: correspondence, inquiries, feedback, marketing preferences
• Technical data: IP address, browser type/version, device identifiers, cookies
4. How We Collect Your Data
• Directly from you: when you request a quote, book a service, sign up for newsletters, or contact us
• Automatically: via cookies and analytics when you browse our site
• From third parties: payment processors, marketing platforms (only where you have consented)
5. How We Use Your Data & Legal Bases
PurposeData UsedLegal Basis
Provide and manage cleaning servicesContact, service, payment detailsContractual necessity
Process payments and invoicesPayment and billing informationContractual necessity
Customer support and service deliveryContact and service detailsLegitimate interests
Website operation and analyticsTechnical data, cookiesLegitimate interests
Marketing communications (opt‑in only)Contact detailsConsent
Legal compliance and fraud preventionAll relevant dataLegal obligation
6. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to improve your experience. You can set your browser to refuse cookies, but this may limit site functionality.
7. Sharing & Disclosure
We do not sell your personal data. We share information with:
• Service partners: vetted subcontractors, payment processors
• Professional advisors: lawyers, accountants (for compliance)
• Law enforcement or regulators: when required by law
8. International Transfers
Where data is transferred outside the UK (e.g., cloud services), we ensure adequate safeguards such as Standard Contractual Clauses or adequacy decisions under UK GDPR.
9. Data Security
We implement appropriate technical and organisational measures (encryption, access controls, staff training) to protect your data against unauthorised processing, loss, or damage.
10. Data Retention
We retain personal data only as long as necessary:
• Contract records: up to 6 years after service completion
• Marketing consents: until you withdraw consent
• Legal obligations: as required by law
11. Your Rights
Under UK GDPR, you have the right to:
• Access your data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
To exercise your rights, please contact us at admin@hpcityclean.com or call 0207 256 2002. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
12. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top will reflect the change. We encourage you to review it regularly.
Data Protection Officer
HP City Clean Ltd
Willoughby House
Barbican, London
EC2Y 8BL
United Kingdom
Telephone: 0207 256 2002
Thank you for trusting HP City Clean with your personal data.